By Sharina Arceneaux, MSN, RN-BC
Medical-Surgical Clinical Educator
Methodist Dallas Medical Center
June 16 is a day that I will never forget. It’s the day I met Tiffany Gonzales after her first day of work in the environmental services department at Methodist Dallas Medical Center. It’s also the day that I knew Tiffany was going to be a terrific addition to the Methodist Health System family.
I had just left work. As I was driving past the Methodist Dallas campus, I noticed two Dallas Police cars pulled over with their lights flashing, so I stopped to see what was going on. I saw Tiffany sitting on the ground next to a woman who she said had just had a seizure. She told me how long the seizure had lasted and what she had done to care for the woman. I waited with her until the ambulance arrived and the patient was safely transported.
Tiffany was the right person in the right place at the right time for this woman. Tiffany’s own health history includes seizures, so she knew exactly what to do to keep the woman safe, including flagging Dallas Police and calling 911 for help. She undoubtedly saved the woman from further harm and injury by preventing her from falling on the sidewalk or into the path of oncoming cars.
What impressed me about Tiffany was her courage and her willingness to stop and help someone in trouble. Not many people these days would do that. I also was impressed with her skills of observation, her obvious caring attitude, her ability to clearly provide details about the woman’s condition, and her strength to remain calm throughout the entire episode.
Tiffany may not have been clinically trained, but what I later learned is that she wants to be a nurse. In fact, she is finishing her classes so she can apply to the El Centro College Associate Degree Nursing Program at Methodist Health System. No wonder she was so observant and caring. It all made sense then.
Tiffany recalled seeing the woman in a zombie-like state at the bus stop. “I knew I had to help this woman,” she told me. “Because I have experienced seizures, I immediately knew what to do. This episode has strengthened my resolve to become a nurse. Besides my job at Methodist Dallas, I also work as a paraprofessional in the special education department at a charter school. I work with many children who have special needs, including a student who was born without arms. She has helped me to understand what it means to care for others who can’t do for themselves. Nursing is the perfect career for me.”
When we leave work, we’re often preoccupied with things that we need to do next — like get home to our families and go to the store. That’s why Tiffany’s actions are so remarkable. In spite of the fact that she’s a single mom with three children who works two jobs, she stopped to help a stranger. Her medical history definitely puts her more in tune with other people’s needs because she’s known both sides of the story.
Tiffany also told me that everything she does, she does in the spirit of excellence. “When I saw this woman on the street, my caretaking instincts kicked in,” she remarked. “I didn’t want anything to happen to this woman. If something is not right, I zoom in and focus on a solution until the situation is remedied.”
I have no doubt that Tiffany is going to be an EXCELLENT nurse! That’s why I nominated her for the G.R.E.A.T. Award to recognize her for her attitude and her willingness to go the extra mile for someone. She truly exemplifies the spirit of the Methodist Dallas family. They put their own needs aside to help others.
If you’re ready to join a team that values and mirrors Tiffany’s commitment to caring, consider Methodist Health System. To learn more, visit us at Jobs.MethodistHealthSytem.org.
© Methodist Health System