Methodist Mansfield patient grateful to John Phillips

In a recent review posted on Yelp.com, a patient was surprised and grateful to get a personal phone call from Methodist Mansfield President John Phillips, FACHE. Yelp logo

“I received an unexpected phone call that led to this review. Words can’t describe how impressed I am at this moment! I took my son in on 5/9/16. It was very busy, and the wait time was crazy … to say the least. The following morning I received a phone call from a gentleman at the hospital. At first I thought it was just a follow-up call to see how my son was doing, which he did ask about. I was dumbfounded when he introduced himself as the president of the hospital calling to personally apologize for the wait time. I was completely blown away that he would have any knowledge of my experience (because I didn’t say a word to a soul!!!), much less for him to take the time to personally call and apologize. He also asked if I would be willing to provide feedback regarding my visit in order to address and correct any issues. During our 30 min. phone call, I knew there was a genuine concern regarding the care given to patients and also within a timely manner. Prior to our conversation ending he insisted that I write down his name and cell number. Again, this is the president of the hospital! I believe this speaks volume about the compassion that this man has for this hospital, the patients and the staff!! THANK YOU JOHN PHILLIPS FOR TRULY CARING!!! I want to end this review by saying the ONLY negative part of our experience was the wait time! Once Brittany (who was AMAZING) got us in a room, it was smooth sailing from there. The nurses were great. I think his fav person was the Brazilian doctor that took him for his CT. :)” Thank you, John!

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